Meyliana, Achmad Nizar Hidayanto, Eko K. Budiardjo. The critical success factors for customer relationship management implementation: a systematic literature review. IJBIS, 23(2):131-174, 2016. [doi]
@article{MeylianaHB16,
title = {The critical success factors for customer relationship management implementation: a systematic literature review},
author = {Meyliana and Achmad Nizar Hidayanto and Eko K. Budiardjo},
year = {2016},
doi = {10.1504/IJBIS.2016.10000210},
url = {http://dx.doi.org/10.1504/IJBIS.2016.10000210},
researchr = {https://researchr.org/publication/MeylianaHB16},
cites = {0},
citedby = {0},
journal = {IJBIS},
volume = {23},
number = {2},
pages = {131-174},
}