When Algorithms Speak Louder than Empathy: Mechanistic Interpretability as a Costly Authenticity Signal in AI-Mediated E-Commerce Customer Relationships

Yu Mi, Banggang Wu, Yong Wang, Yuqi Du. When Algorithms Speak Louder than Empathy: Mechanistic Interpretability as a Costly Authenticity Signal in AI-Mediated E-Commerce Customer Relationships. JTAER, 21(6), 2026. [doi]

Abstract

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