Giorgio De Michelis. Designing Services with ICT: Problems and Challenges. In Gavriel Salvendy, Michael J. Smith, Richard J. Koubek, editors, Design of Computing Systems: Cognitive Considerations, Proceedings of the Seventh International Conference on Human-Computer Interaction, (HCI International 97), San Francisco, California, USA, August 24-29, 1997, Volume 1. pages 209-212, Elsevier, 1997.
Abstract is missing.