Christoph Miksovic, Olaf Zimmermann. Architecturally Significant Requirements, Reference Architecture, and Metamodel for Knowledge Management in Information Technology Services. In 9th Working IEEE/IFIP Conference on Software Architecture, WICSA 2011, Boulder, Colorado, USA, June 20-24, 2011. pages 270-279, IEEE Computer Society, 2011. [doi]
Abstract is missing.