Michael E. Milakovich. Rewarding Quality and Innovation: Awards, Charters, and International Standards as Catalysts for Change. In Maria Wimmer, editor, Knowledge Management in Electronic Government, 5th IFIP International Working Conference, KMGov 2004, Krems, Austria, May 17-19, 2004, Proceedings. Volume 3035 of Lecture Notes in Computer Science, pages 80-90, Springer, 2004. [doi]
Abstract is missing.