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Comparison of Metaheuristics for Workforce Distribution in Multi-skill Call Centres

David Millán-Ruiz, José Ignacio Hidalgo, Josefa Díaz. Comparison of Metaheuristics for Workforce Distribution in Multi-skill Call Centres. In Joaquim Filipe, Janusz Kacprzyk, editors, ICEC 2010 - Proceedings of the International Conference on Evolutionary Computation, [part of the International Joint Conference on Computational Intelligence IJCCI 2010], Valencia, Spain, October 24 - 26, 2010. pages 352-357, SciTePress, 2010.

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