Nicola Millard, Paul K. Buckley, Faye Skinner, Rosita Venousiou. A Home Page Is Where the Heart Is: Using Games Based Design Techniques to Enhance Contact Centre Interfaces. In Matthias Rauterberg, editor, Entertainment Computing - ICEC 2004, Third International Conference, Eindhoven, The Netherlands, September 1-3, 2004, Proceedings. Volume 3166 of Lecture Notes in Computer Science, pages 393-397, Springer, 2004. [doi]
Abstract is missing.