Barbara Mirel, Mary Maher, Jina Huh. User Needs in e-Government: Conducting Policy Analysis with Models-on-the-Web. In Tom McEwan, Jan Gulliksen, David Benyon, editors, People and Computers XIX - The Bigger Picture, Proceedings of BCS HCI 2005, Napier University, Edinburgh, UK, 5-9 September 2005. BCS conference series, pages 131-147, Springer, 2005. [doi]
Abstract is missing.