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Chatbots in customer service: Their relevance and impact on service quality

Chiara Valentina Misischia, Flora Poecze, Christine Strauss. Chatbots in customer service: Their relevance and impact on service quality. In Elhadi M. Shakshuki, Ansar-Ul-Haque Yasar, editors, The 13th International Conference on Ambient Systems, Networks and Technologies (ANT 2022) / The 5th International Conference on Emerging Data and Industry 4.0 (EDI40 2022) / Affiliated Workshops, March 22-25, 2022, Porto, Portugal. Volume 201 of Procedia Computer Science, pages 421-428, Elsevier, 2022. [doi]

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Chiara Valentina Misischia

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Flora Poecze

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Christine Strauss

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