Chiara Valentina Misischia, Flora Poecze, Christine Strauss. Chatbots in customer service: Their relevance and impact on service quality. In Elhadi M. Shakshuki, Ansar-Ul-Haque Yasar, editors, The 13th International Conference on Ambient Systems, Networks and Technologies (ANT 2022) / The 5th International Conference on Emerging Data and Industry 4.0 (EDI40 2022) / Affiliated Workshops, March 22-25, 2022, Porto, Portugal. Volume 201 of Procedia Computer Science, pages 421-428, Elsevier, 2022. [doi]
@inproceedings{MisischiaPS22,
title = {Chatbots in customer service: Their relevance and impact on service quality},
author = {Chiara Valentina Misischia and Flora Poecze and Christine Strauss},
year = {2022},
doi = {10.1016/j.procs.2022.03.055},
url = {https://doi.org/10.1016/j.procs.2022.03.055},
researchr = {https://researchr.org/publication/MisischiaPS22},
cites = {0},
citedby = {0},
pages = {421-428},
booktitle = {The 13th International Conference on Ambient Systems, Networks and Technologies (ANT 2022) / The 5th International Conference on Emerging Data and Industry 4.0 (EDI40 2022) / Affiliated Workshops, March 22-25, 2022, Porto, Portugal},
editor = {Elhadi M. Shakshuki and Ansar-Ul-Haque Yasar},
volume = {201},
series = {Procedia Computer Science},
publisher = {Elsevier},
}