John P. T. Mo, Sholto Maud. Heuristic Systems Engineering of a Web Based Service System. In Richard Curran, Nel Wognum, Milton Borsato, Josip Stjepandic, Wim J. C. Verhagen, editors, Transdisciplinary Lifecycle Analysis of Systems - Proceedings of the 22nd ISPE Inc. International Conference on Concurrent Engineering, Delft, The Netherlands, July 20-23, 2015. Volume 2 of Advances in Transdisciplinary Engineering, pages 21-30, IOS Press, 2015. [doi]
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