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On Locations of Call Centres - An Illustration from Two Rural Regions in Sweden and Finland

Anna Moberg, Birger Rapp, Charlotte Stoltz, Reima Suomi. On Locations of Call Centres - An Illustration from Two Rural Regions in Sweden and Finland. In Winfried Lamersdorf, Volker Tschammer, Stéphane Amarger, editors, Building The E-Service Society: E-Commerce, E-Business, and E-Government -IFIP 18th World Computer Congress TC6/TC8/TC11 4th International Conference on E-Commerce, E-Business, E-Government (I3E 2004), 22-27 August 2004, Toulouse, France. IFIP Conference Proceedings, pages 203-223, Kluwer, 2004.

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