Audris Mockus, David M. Weiss. Interval quality: relating customer-perceived quality to process quality. In Wilhelm Schäfer, Matthew B. Dwyer, Volker Gruhn, editors, 30th International Conference on Software Engineering (ICSE 2008), Leipzig, Germany, May 10-18, 2008. pages 723-732, ACM, 2008. [doi]
Abstract is missing.