Goran Molnar, Domagoj Jakobovic, Matija Pavelic. Workforce Scheduling in Inbound Customer Call Centres with a Case Study. In Giovanni Squillero, Paolo Burelli, editors, Applications of Evolutionary Computation - 19th European Conference, EvoApplications 2016, Porto, Portugal, March 30 - April 1, 2016, Proceedings, Part I. Volume 9597 of Lecture Notes in Computer Science, pages 831-846, Springer, 2016. [doi]
@inproceedings{MolnarJP16, title = {Workforce Scheduling in Inbound Customer Call Centres with a Case Study}, author = {Goran Molnar and Domagoj Jakobovic and Matija Pavelic}, year = {2016}, doi = {10.1007/978-3-319-31204-0_53}, url = {http://dx.doi.org/10.1007/978-3-319-31204-0_53}, researchr = {https://researchr.org/publication/MolnarJP16}, cites = {0}, citedby = {0}, pages = {831-846}, booktitle = {Applications of Evolutionary Computation - 19th European Conference, EvoApplications 2016, Porto, Portugal, March 30 - April 1, 2016, Proceedings, Part I}, editor = {Giovanni Squillero and Paolo Burelli}, volume = {9597}, series = {Lecture Notes in Computer Science}, publisher = {Springer}, isbn = {978-3-319-31203-3}, }