Measuring What Matters: Aligning System-Level RAG Metrics with User Trust in a High-Stakes Compliance Domain

Paul Momoh, Julius Odede. Measuring What Matters: Aligning System-Level RAG Metrics with User Trust in a High-Stakes Compliance Domain. In Chirag Shah 0001, Ryen W. White, Adam Fourney, Carla Teixeira Lopes, Johanne Trippas, editors, Proceedings of the 2026 Conference on Human Information Interaction and Retrieval, CHIIR 2026, Seattle, WA, USA, March 22-26, 2026. pages 316-320, ACM, 2026. [doi]

Abstract

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