Mikhail Monashev, Michal Krcál, Jan Mendling. Deviation from Standards and Performance in Knowledge-Intensive Processes: Evidence from the Process of Selling Customized IT Solutions. In Chiara Di Francescomarino, Andrea Burattin, Christian Janiesch, Shazia Sadiq 0001, editors, Business Process Management - 21st International Conference, BPM 2023, Utrecht, The Netherlands, September 11-15, 2023, Proceedings. Volume 14159 of Lecture Notes in Computer Science, pages 430-446, Springer, 2023. [doi]
Abstract is missing.