An IT Service Engineering and Management Framework (ITS-EMF)

Manuel Mora, Rory O Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, Ovsei Gelman. An IT Service Engineering and Management Framework (ITS-EMF). IJSSMET, 2(2):1-15, 2011. [doi]

Authors

Manuel Mora

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Rory O Connor

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Mahesh S. Raisinghani

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Jorge Macías-Luévano

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Ovsei Gelman

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