Manuel Mora, Rory O Connor, Mahesh S. Raisinghani, Jorge Macías-Luévano, Ovsei Gelman. An IT Service Engineering and Management Framework (ITS-EMF). IJSSMET, 2(2):1-15, 2011. [doi]
@article{MoraORMG11,
title = {An IT Service Engineering and Management Framework (ITS-EMF)},
author = {Manuel Mora and Rory O Connor and Mahesh S. Raisinghani and Jorge Macías-Luévano and Ovsei Gelman},
year = {2011},
doi = {10.4018/jssmet.2011040101},
url = {http://dx.doi.org/10.4018/jssmet.2011040101},
tags = {EMF},
researchr = {https://researchr.org/publication/MoraORMG11},
cites = {0},
citedby = {0},
journal = {IJSSMET},
volume = {2},
number = {2},
pages = {1-15},
}