Xiangming Mu. Approaching our patrons: From passive to active virtual reference. In Information Realities: Shaping the Digital Future for All - Proceedings of the 69th ASIS&T Annual Meeting, ASIST 2006, Austin, TX, USA, November 3-8, 2006. Volume 43 of Proceedings of the Association for Information Science and Technology, pages 1-6, Wiley, 2006. [doi]
Abstract is missing.