Godfrey Mugurusi, Anne Grethe Syversen, Inge Hermanrud, Martina Ortova, Pankaj Khatiwada, Stian Underbekken. Managing Performance in Technology-Enabled Elderly Care Services: The Role of Service Level Agreements in Modular Smart Service Ecosystems. In Erlend Alfnes, Anita Romsdal, Jan Ola Strandhagen, Gregor von Cieminski, David Romero, editors, Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures - IFIP WG 5.7 International Conference, APMS 2023, Trondheim, Norway, September 17-21, 2023, Proceedings, Part II. Volume 690 of IFIP Advances in Information and Communication Technology, pages 497-514, Springer, 2023. [doi]
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