Method to Evaluate Process Performance Focused on Minimizing Resistance to Change

Mirna Muñoz, Jezreel Mejia, Jose A. Calvo-Manzano, Gonzalo Cuevas Agustín, Tomás San Feliu Gilabert. Method to Evaluate Process Performance Focused on Minimizing Resistance to Change. IJHCITP, 4(2):1-15, 2013. [doi]

Abstract

Abstract is missing.