E-government System Using an Integrated Call Center System and WWW

Yoshitoshi Murata, Yoshihisa Sato, Tsuyoshi Takayama, Nobuyoshi Sato. E-government System Using an Integrated Call Center System and WWW. In Proceedings of the 2008 IEEE/WIC/ACM International Conference on Web Intelligence and International Conference on Intelligent Agent Technology - Workshops, 9-12 December 2008, Sydney, NSW, Australia. pages 199-202, IEEE, 2008. [doi]

Abstract

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