Jamie Murphy, Roland Schegg, Doina Olaru, Charles F. Hofacker. Exploring Email Service Quality (EMSQ) Factors. In Marianna Sigala, Luisa Mich, Jamie Murphy, editors, Information and Communication Technologies in Tourism, ENTER 2007, Proceedings of the International Conference in Ljubljana, Slovenia, 2007. pages 425-434, Springer, 2007. [doi]
@inproceedings{MurphySOH07,
title = {Exploring Email Service Quality (EMSQ) Factors},
author = {Jamie Murphy and Roland Schegg and Doina Olaru and Charles F. Hofacker},
year = {2007},
doi = {10.1007/978-3-211-69566-1_39},
url = {http://dx.doi.org/10.1007/978-3-211-69566-1_39},
researchr = {https://researchr.org/publication/MurphySOH07},
cites = {0},
citedby = {0},
pages = {425-434},
booktitle = {Information and Communication Technologies in Tourism, ENTER 2007, Proceedings of the International Conference in Ljubljana, Slovenia, 2007},
editor = {Marianna Sigala and Luisa Mich and Jamie Murphy},
publisher = {Springer},
isbn = {978-3-211-69564-7},
}