How to survive when demand exceeds supply: implementing a problem tracking system

Tom Murray, Liz Brigman. How to survive when demand exceeds supply: implementing a problem tracking system. In Proceedings of the 23rd Annual ACM SIGUCCS Conference on User Services: Winning the Networking Game, October 15-18, 1995, St. Louis, Missouri, USA. pages 219-223, ACM, 1995. [doi]

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