Sustainable postal service design: integrating quality function deployment from the customers perspective - researchr publication

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Vadivel Sengazani Murugesan, A. H. Sequeira, Sunil Kumar Jauhar, Vimal Kumar. Sustainable postal service design: integrating quality function deployment from the customers perspective. Int. J. Systems Assurance Engineering and Management, 11(2):494-505, 2020. [doi]

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