Bela Mutschler, Barbara Weber, Manfred Reichert. Workflow management versus case handling: results from a controlled software experiment. In Roger L. Wainwright, Hisham Haddad, editors, Proceedings of the 2008 ACM Symposium on Applied Computing (SAC), Fortaleza, Ceara, Brazil, March 16-20, 2008. pages 82-89, ACM, 2008. [doi]
Abstract is missing.