Meena Nagarajan, Danish Contractor, Stephen Dill, Jitendra Ajmera, Hyung-il Ahn, Ashish Verma, Matthew Denesuk. Content Analytics System for Social Customer Relationship Management. In Emre Kiciman, Nicole B. Ellison, Bernie Hogan, Paul Resnick, Ian Soboroff, editors, Proceedings of the Seventh International Conference on Weblogs and Social Media, ICWSM 2013, Cambridge, Massachusetts, USA, July 8-11, 2013. The AAAI Press, 2013. [doi]
Abstract is missing.