Ninad Naik, Dan J. Kim, T. Andrew Yang, Kwok-bun Yue, Hisham Al-Mubaid. Critical Factors Influencing the Service Quality of Information Systems: An Organizational View. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 416, Association for Information Systems, 2009. [doi]
@inproceedings{NaikKYYA09,
title = {Critical Factors Influencing the Service Quality of Information Systems: An Organizational View},
author = {Ninad Naik and Dan J. Kim and T. Andrew Yang and Kwok-bun Yue and Hisham Al-Mubaid},
year = {2009},
url = {http://aisel.aisnet.org/amcis2009/416},
researchr = {https://researchr.org/publication/NaikKYYA09},
cites = {0},
citedby = {0},
pages = {416},
booktitle = {Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009},
editor = {Robert C. Nickerson and Ramesh Sharda},
publisher = {Association for Information Systems},
}