Ninad Naik, Dan J. Kim, T. Andrew Yang, Kwok-bun Yue, Hisham Al-Mubaid. Critical Factors Influencing the Service Quality of Information Systems: An Organizational View. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 416, Association for Information Systems, 2009. [doi]
Abstract is missing.