Mohammad Said Najjar, Aaron Kennon Smith, William J. Kettinger. 'Stuff' Happens: A Theoretical Framework for Internal IS Service Recovery. In Martin Santana, Jerry N. Luftman, Ajay S. Vinze, editors, Sustainable IT Collaboration Around the Globe. 16th Americas Conference on Information Systems, AMCIS 2010, Lima, Peru, August 12-15, 2010. pages 505, Association for Information Systems, 2010. [doi]
Abstract is missing.