Kichan Nam, Jeff Baker, Norita B. Ahmad, Jahyun Goo. Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM). Information Systems Frontiers, 22(1):113-130, 2020. [doi]
@article{NamBAG20-0,
title = {Dissatisfaction, Disconfirmation, and Distrust: an Empirical Examination of Value Co-Destruction through Negative Electronic Word-of-Mouth (eWOM)},
author = {Kichan Nam and Jeff Baker and Norita B. Ahmad and Jahyun Goo},
year = {2020},
doi = {10.1007/s10796-018-9849-4},
url = {https://doi.org/10.1007/s10796-018-9849-4},
researchr = {https://researchr.org/publication/NamBAG20-0},
cites = {0},
citedby = {0},
journal = {Information Systems Frontiers},
volume = {22},
number = {1},
pages = {113-130},
}