Varun Nathan, Devashish Deshpande, Ayush Kumar, Cijo George, Jithendra Vepa. What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls. In Naomi Harte, Julie Carson-Berndsen, Gareth Jones, editors, 24th Annual Conference of the International Speech Communication Association, Interspeech 2023, Dublin, Ireland, August 20-24, 2023. pages 5253-5254, ISCA, 2023. [doi]
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