Tembalethu Jama Ndwe, Etienne Barnard, Renee Koen, Bryan McAlister. Efficiency measurements in IVR systems for oral users: consequences of differences in educational levels. In Irwin Brown, Kosheek Sewchurran, Hussein Suleman, editors, Proceedings of the 2011 Annual Conference of the South African Institute of Computer Scientists and Information Technologists, SAICSIT Conf. 2011, Cape Town, South Africa, October 3-5, 2011. pages 171-176, ACM, 2011. [doi]
@inproceedings{NdweBKM11,
title = {Efficiency measurements in IVR systems for oral users: consequences of differences in educational levels},
author = {Tembalethu Jama Ndwe and Etienne Barnard and Renee Koen and Bryan McAlister},
year = {2011},
doi = {10.1145/2072221.2072241},
url = {http://doi.acm.org/10.1145/2072221.2072241},
researchr = {https://researchr.org/publication/NdweBKM11},
cites = {0},
citedby = {0},
pages = {171-176},
booktitle = {Proceedings of the 2011 Annual Conference of the South African Institute of Computer Scientists and Information Technologists, SAICSIT Conf. 2011, Cape Town, South Africa, October 3-5, 2011},
editor = {Irwin Brown and Kosheek Sewchurran and Hussein Suleman},
publisher = {ACM},
isbn = {978-1-4503-0878-6},
}