Understanding the Impact of User Behaviours and Scheduling Parameters on the Effectiveness of a Terminal Appointment System Using Discrete Event Simulation

Mihai Neagoe, Hans-Henrik Hvolby, Mohammad Sadegh Taskhiri, Paul Turner. Understanding the Impact of User Behaviours and Scheduling Parameters on the Effectiveness of a Terminal Appointment System Using Discrete Event Simulation. In Farhad Ameri, Kathryn E. Stecke, Gregor von Cieminski, Dimitris Kiritsis, editors, Advances in Production Management Systems. Towards Smart Production Management Systems - IFIP WG 5.7 International Conference, APMS 2019, Austin, TX, USA, September 1-5, 2019, Proceedings, Part II. Volume 567 of IFIP Advances in Information and Communication Technology, pages 27-34, Springer, 2019. [doi]