Dennis C. Neale, John M. Carroll, Mary Beth Rosson. Evaluating computer-supported cooperative work: models and frameworks. In James D. Herbsleb, Gary M. Olson, editors, Proceedings of the 2004 ACM Conference on Computer Supported Cooperative Work, CSCW 2004, Chicago, Illinois, USA, November 6-10, 2004. pages 112-121, ACM, 2004. [doi]
Abstract is missing.