Tehila Tigist Neguse, Hagar Gabay, Iris Reychav, Roger McHaney, Gideon Mekonnen Jonathan. Citizen Sentiment and Public Value in AI-Mediated Public Services: A Case Study of a Ministry Chatbot. In Proceedings of the 63rd ACM Conference on Computers and People Research, SIGMIS-CPR 2026, Flagstaff, AZ, USA, May 20-22, 2026. pages 50-58, ACM, 2026. [doi]
Abstract is missing.