Pedro Luiz de Oliveira Costa Neto, José Paulo Alves Fusco, João Gilberto Mendes dos Reis. Analysis of Quality in Brazilian E-Commerce (B2C). In Bruno Vallespir, Thècle Alix, editors, Advances in Production Management Systems. New Challenges, New Approaches - IFIP WG 5.7 International Conference, APMS 2009, Bordeaux, France, September 21-23, 2009, Revised Selected Papers. Volume 338 of IFIP, pages 506-513, Springer, 2009. [doi]
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