Hamid R. Motahari Nezhad, Claudio Bartolini. Next Best Step and Expert Recommendation for Collaborative Processes in IT Service Management. In Stefanie Rinderle-Ma, Farouk Toumani, Karsten Wolf, editors, Business Process Management - 9th International Conference, BPM 2011, Clermont-Ferrand, France, August 30 - September 2, 2011. Proceedings. Volume 6896 of Lecture Notes in Computer Science, pages 50-61, Springer, 2011. [doi]
Abstract is missing.