Hamid R. Motahari Nezhad, Claudio Bartolini, Sven Graupner, Sharad Singhal, Susan Spence. IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes. In Proceedings of the 14th IEEE International Enterprise Distributed Object Computing Conference, EDOC 2010, Vitória, Brazil, 25-29 October 2010. pages 247-256, IEEE Computer Society, 2010. [doi]
Abstract is missing.