Increasing Citizen Satisfaction with E-Public Administration: SERVQUAL and Holistic Governance Model in Comparison: (Selected Literature Review)

Chi Thuy Nguyen, Csaba Mako. Increasing Citizen Satisfaction with E-Public Administration: SERVQUAL and Holistic Governance Model in Comparison: (Selected Literature Review). In Proceedings of the Central and Eastern European eDem and eGov Days 2025, CEEeGov 2025, Bucharest, Romania, December 3-5, 2025. pages 25-31, ACM, 2025. [doi]

Abstract

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