Impact of Internet Banking on Customer Satisfaction and Loyalty: A Conceptual Model

Thanh Nguyen, Mohini Singh. Impact of Internet Banking on Customer Satisfaction and Loyalty: A Conceptual Model. In Jian Chen, editor, The Fourth International Conference on Electronic Business - Shaping Business Strategy in a Networked World. pages 298-303, Academic Publishers/World Publishing Corporation, 2004.

Authors

Thanh Nguyen

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Mohini Singh

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