David M. Nichols, Dana McKay, Michael B. Twidale. Participatory usability: supporting proactive users. In Elizabeth A. Kemp, Chris Phillips, B. L. William Wong, editors, Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction, CHINZ 2003, Dunedin, New Zealand, 3-4 July 2003. pages 63-68, ACM, 2003. [doi]
Abstract is missing.