Björn Niehaves. Open process innovation: A multi-method study on the involvement of customers and consultants in public sector BPM. In Susan Newell, Edgar A. Whitley, Nancy Pouloudi, Jonathan Wareham, Lars Mathiassen, editors, 17th European Conference on Information Systems, ECIS 2009, Verona, Italy, 2009. pages 2480-2491, 2009. [doi]
Abstract is missing.