User Interface Directions for the Web

Jakob Nielsen. User Interface Directions for the Web. Communications of the ACM, 42(1):65-72, 1999. [doi]


The Web is about to face its own Y2K crisis—one that has a great deal in common with the problems facing the mainframe industry. We know it’s coming, the solution is easy in principle, but difficult in practice due to sheer mass. And, we can safely predict that much of the problem will remain unsolved by the time it hits the fan.