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What is the impact of service quality on customers' satisfaction during COVID-19 outbreak? New findings from online reviews analysis

Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Abdullah AlGhamdi, Behrouz Minaei-Bidgoli, Abdulaziz A. Alsulami, Mohammed I. Thanoon, Shahla Asadi, Sarminah Samad. What is the impact of service quality on customers' satisfaction during COVID-19 outbreak? New findings from online reviews analysis. Telematics and Informatics, 64:101693, 2021. [doi]

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