Service System Design Considering Employee Satisfaction Through Introducing Service Robots

Tomomi Nonaka, Takeshi Shimmura, Nobutada Fujii. Service System Design Considering Employee Satisfaction Through Introducing Service Robots. In Bojan Lalic, Vidosav Majstorovic, Ugljesa Marjanovic, Gregor von Cieminski, David Romero, editors, Advances in Production Management Systems. Towards Smart and Digital Manufacturing - IFIP WG 5.7 International Conference, APMS 2020, Novi Sad, Serbia, August 30 - September 3, 2020, Proceedings, Part II. Volume 592 of IFIP Advances in Information and Communication Technology, pages 686-692, Springer, 2020. [doi]

Abstract

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