Colin van Noordt, Gianluca Misuraca. New Wine in Old Bottles: Chatbots in Government - Exploring the Transformative Impact of Chatbots in Public Service Delivery. In Panos Panagiotopoulos, Noella Edelmann, Olivier Glassey, Gianluca Misuraca, Peter Parycek, Thomas J. Lampoltshammer, Barbara Re 0001, editors, Electronic Participation - 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings. Volume 11686 of Lecture Notes in Computer Science, pages 49-59, Springer, 2019. [doi]
@inproceedings{NoordtM19,
title = {New Wine in Old Bottles: Chatbots in Government - Exploring the Transformative Impact of Chatbots in Public Service Delivery},
author = {Colin van Noordt and Gianluca Misuraca},
year = {2019},
doi = {10.1007/978-3-030-27397-2_5},
url = {https://doi.org/10.1007/978-3-030-27397-2_5},
researchr = {https://researchr.org/publication/NoordtM19},
cites = {0},
citedby = {0},
pages = {49-59},
booktitle = {Electronic Participation - 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2-4, 2019, Proceedings},
editor = {Panos Panagiotopoulos and Noella Edelmann and Olivier Glassey and Gianluca Misuraca and Peter Parycek and Thomas J. Lampoltshammer and Barbara Re 0001},
volume = {11686},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-27397-2},
}