John B. Norris, Chetan Kumar, Suresh Chand, Herbert Moskowitz, Steve A. Shade, Deanna R. Willis. An empirical investigation into factors affecting patient cancellations and no-shows at outpatient clinics. Decision Support Systems, 57:428-443, 2014. [doi]
@article{NorrisKCMSW14,
title = {An empirical investigation into factors affecting patient cancellations and no-shows at outpatient clinics},
author = {John B. Norris and Chetan Kumar and Suresh Chand and Herbert Moskowitz and Steve A. Shade and Deanna R. Willis},
year = {2014},
doi = {10.1016/j.dss.2012.10.048},
url = {http://dx.doi.org/10.1016/j.dss.2012.10.048},
researchr = {https://researchr.org/publication/NorrisKCMSW14},
cites = {0},
citedby = {0},
journal = {Decision Support Systems},
volume = {57},
pages = {428-443},
}