An empirical investigation into factors affecting patient cancellations and no-shows at outpatient clinics - researchr publication

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John B. Norris, Chetan Kumar, Suresh Chand, Herbert Moskowitz, Steve A. Shade, Deanna R. Willis. An empirical investigation into factors affecting patient cancellations and no-shows at outpatient clinics. Decision Support Systems, 57:428-443, 2014. [doi]

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