Maureen A. Novozinsky, Evelyne S. Roach, Leila M. Shahbender. Frontline support at Princeton University: a centralized and decentralized approach. In Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg, editors, Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009. pages 93-98, ACM, 2009. [doi]
@inproceedings{NovozinskyRS09,
title = {Frontline support at Princeton University: a centralized and decentralized approach},
author = {Maureen A. Novozinsky and Evelyne S. Roach and Leila M. Shahbender},
year = {2009},
doi = {10.1145/1629501.1629519},
url = {http://doi.acm.org/10.1145/1629501.1629519},
tags = {systematic-approach},
researchr = {https://researchr.org/publication/NovozinskyRS09},
cites = {0},
citedby = {0},
pages = {93-98},
booktitle = {Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009},
editor = {Gail Farally-Semerad and Karen J. McRitchie and Elizabeth Rugg},
publisher = {ACM},
isbn = {978-1-60558-477-5},
}